Reviews

from our CUSTOMERS near Montchanin!

• 

  Ken was very professional and very helpful. He made sure I was well taken care of. I would definitely come back to Infiniti of West Chester because of the experience he provided. He explained everything in great detail and made the whole experience from start to finish easy and hassle free. Thanks Ken!!

• 

  Great experience! Darrin was so helpful, understanding, got me the car I wanted. He wasn't trying to fool me or anything, right to the point with trying to take care of me. Great customer service!. I highly recommend speaking with Darrin if you want to buy a car.

• 

  Service representative (Ken) was efficient, courteous and attentive. Great experience!

• 

  I wish I I could give more stars! Geo was phenomenal to work with, from getting the car quickly to getting all the information and the payment to us with speed and accuracy.

• 

  I called infiniti after a traumatic start to my Thursday morning commute. I dealt with Amanda in the service department. She was amazing at walking me through the possible car issues that left my car stranded. She was beyond kind, courteous and knowledgeable.

• 

  It was the most inviting. Truth telling, No nonsense. Amazing experience of customer service. Especially my service contract Amanda! Just the best people. Highly recommended.

• 

  Worked with Geo and Shauna on procuring a Toyota Tacoma. Not only were they extremely friendly, they were also the most low-pressure sales I’ve ever had the experience of working with when buying a car. Geo is the kindest, best salesmen I’ve had the pleasure to work with! Thank you!

• 

  Great experience! Darrin was so helpful, understanding, got me the car I wanted. He wasn't trying to fool me or anything, right to the point with trying to take care of me. Great customer service!. I highly recommend speaking with Darrin if you want to buy a car.

• 

  Appointment scheduling was quick and convenient via Infinity’s Personal Assistant App.. Service was done promptly including an exterior car wash. All Infinity employees were courteous, professional and smiling. Overall, a great experience at my local dealership.

• 

  My entire experience with this dealership has been nothing but great! Jay answered all my questions then even held the car for roughly 3 wks or more for me while staying in touch through email. Once the financial part came around everything went smoothly! Drew in service was helpful he kept me updated as they repaired a minor issue, on my car. Thank you

• 

  The Service department is the best! Each person I’ve interacted with is very personable and friendly. They always accommodate and have you and your vehicles best interest at heart. I worked with Amanda the most and she is top notch. I couldn’t ask for anything more.

• 

  I can't say enough good things about Infiniti of West Chester and my car buying experience! Jake is a great salesperson - he found the perfect car for me and made the process as stress-free as possible. Their customer service overall is a 10 out of 10. I highly recommend checking them out if you're looking for a different kind of car shopping experience. You won't be disappointed!

• 

  The best thing smoking, excellent no haggle price. Ask for Darrin hill- sales.

• 

  Just got my pre owned car a few months ago and the dealership has been really great with everything from sales to service . Looking forward to their great service and would definetly buy from there again

• 

  I can't say enough good things about Infiniti of West Chester and my car buying experience! Jake is a great salesperson - he found the perfect car for me and made the process as stress-free as possible. Their customer service overall is a 10 out of 10. I highly recommend checking them out if you're looking for a different kind of car shopping experience. You won't be disappointed!

• 

  Amanda the service rep is the best they have. She always makes the experience painless

• 

  Our Sales Rep Darrin is phenomenal. Gave us great, fair deal but doesn’t go away and always helpful and professional.

• 

  Great experience! Darrin was so helpful, understanding, got me the car I wanted. He wasn't trying to fool me or anything, right to the point with trying to take care of me. Great customer service!. I highly recommend speaking with Darrin if you want to buy a car.

• 

  Worked with Geo and Shauna on procuring a Toyota Tacoma. Not only were they extremely friendly, they were also the most low-pressure sales I’ve ever had the experience of working with when buying a car. Geo is the kindest, best salesmen I’ve had the pleasure to work with! Thank you!

• 

  I actually enjoy taking my car in for service to Infinity West Chester nice clean place to hang out and everyone’s very pleasant!

• 

  The Service department is the best! Each person I’ve interacted with is very personable and friendly. They always accommodate and have you and your vehicles best interest at heart. I worked with Amanda the most and she is top notch. I couldn’t ask for anything more.

• 

  The sales team and the environment of the location and office was very nice and welcoming. Jake White our sales rep was awesome and very helpful, he did a great job all around.

• 

  I can't say enough good things about Infiniti of West Chester and my car buying experience! Jake is a great salesperson - he found the perfect car for me and made the process as stress-free as possible. Their customer service overall is a 10 out of 10. I highly recommend checking them out if you're looking for a different kind of car shopping experience. You won't be disappointed!

• 

  Had a wonderful experience Darrin showed the best customer service and he helped me from beginning to the end. Communication was great. The team helped me get the car I wanted.

• 

  Very impressed! This is the location that checks all boxes to top notch, smooth service for your car with professionalism by all staff!

• 

  I highly recommend seeing Jake White...he was a pleasure to work with in getting me into my Q50 Red Sport...it was worth the 5 hour drive!

• 

  Excellent service. From the moment I arrived until I left the experience was wonderful. I will be back.

• 

  Andrew was very helpful. I was in a out of there in no time. Will definitely take my car here again.

• 

  The Service department is the best! Each person I’ve interacted with is very personable and friendly. They always accommodate and have you and your vehicles best interest at heart. I worked with Amanda the most and she is top notch. I couldn’t ask for anything more.

• 

  Very knowledgeable. Very pleasant and inviting. Not pushy at all. So much to learn and Dave was so pleasant and patient! I came back to Infiniti and I am very happy I did.

• 

  Great customer service when provided with the correct customer rep. THANK YOU AMANDA YOU WERE AMAZING. You want the correct rep, AMANDA is your person.

• 

  Great experience. Andrew is an excellent service rep. Communication was frequent and informative. Work performed was completed quickly. Entire staff was incredibly professional and polite.

• 

  Needed a New Key Pob, they helped make it so easy. Even did a mini Inspection of the car so I knew what I was dealing with mechanically. Andrew was my service advisor he definitely gained my business moving forward. Tech team was great too, my Infiniti was a lil dirty and Sam hand washed my car just cause!

• 

  Everyone working here is super nice and patient. They explain everything well and provide the best suggestions and service.

• 

  Amanda in the service has always been a great help with both of my cars when needed. Turn around time is excellent.

• 

  I Wanna start by saying that the service advisor Amanda is the THE BEST. My car has been serviced there couple times and Amanda has called and texted me so that she can give me an update on my car, if that's not VIP service we'll I don't know what is. By far super happy and can't wait to get my car back.

• 

  Jake White is one of best salesperson we have dealt with this is the second Q50 we purchased from him and both times Jake provided exactly service.

• 

  Geovanny was great! From the initial inquiry, I was kept up to date with the status of the availability of the vehicle. It’s was a very quick and painless process and one of the fastest turn arounds I’ve had at a dealership. I would highly recommend them in the future.

• 

  Great experience...... nice loaner car was ready when I arrived. .. timely turnaround time with checking my car...nice text message outlining everything they recommended, giving the option to decline any service not critical.... great welcome when I arrived to pick up my car. Highly recommend!

• 

  The service for my car was fair and reasonable. Very satisfied. Andrew wa s gr8!

• 

  Excellent Professional. Customer Service with impeccable Facilities. They show their gratitude and appreciation for you business. A rare trait in today's world.

• 

  As usual, I received top notch service from the crew in the service dept. at Infiniti of West Chester. My Service Advisor Ken, clearly explained everything to me. We set a date and he reserved a loaner car for me. The warranty work on my Q50 was performed promptly. Thanks guys!

• 

  Great experience! Very helpful dealership, no pressure sales and easily met my requirements on my new vehicle lease.

• 

  This was my first time going to West Chester Infiniti for service. My service coordinator, Ken, was very friendly, courteous, and helpful. I look forward to going back for my future service needs.

• 

  The folks here at Infiniti of West Chester are efficient and polite. They do the job right the first time. Their service professionals are top notch. I live in NJ and travel over the bridge just for their service. Thank you.

• 

  Great experience...... nice loaner car was ready when I arrived. .. timely turnaround time with checking my car...nice text message outlining everything they recommended, giving the option to decline any service not critical.... great welcome when I arrived to pick up my car. Highly recommend!

• 

  Service was performed quickly. Service writer was very friendly and conscientious. Comfortable and clean waiting area. Great experience.

• 

  We can’t say enough in what a pleasure it was to purchase a vehicle from Jake! He made it seamless. We never felt pressured. He explained everything to us so we understood. His enthusiasm was refreshing as we have never experienced that with any other.

• 

  I love this dealership! Darrin and Paul were amazing! The customer service was beyond exceptional!

• 

  I recently had my car in for service regarding a noise issues under the hood. The service department was able to identify and fix the problem as well as gifting a tire rotation. Service was fast and friendly.

• 

  Luis Moreno provided excellent service, from his follow up thru to his ability to navigate our tight timeline, Luis was a pleasure to work with.

• 

  Always helpful and friendly service on my vehicle. I have brought my car there several times and every time I have been satisfied.

• 

  Great experience...... nice loaner car was ready when I arrived. .. timely turnaround time with checking my car...nice text message outlining everything they recommended, giving the option to decline any service not critical.... great welcome when I arrived to pick up my car. Highly recommend!

• 

  We can’t say enough in what a pleasure it was to purchase a vehicle from Jake! He made it seamless. We never felt pressured. He explained everything to us so we understood. His enthusiasm was refreshing as we have never experienced that with any other.

• 

  The customer service was great, I was given a loaner car, they sent text messages throughout the day about the progress of my vehicle and they got all the work done in one day.

• 

  Great experience with our sales consultant Darrin and Shauna. She stayed behind after closing hours to ensure we were taken care off. Thank you for a great experience.

• 

  The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful.

• 

  I would highly recommend this dealership for servicing. The whole experience was smooth and simple. I made an appointment online, they confirmed via email and text. I requested a loaner which was available when I dropped off my vehicle. When I arrived, one of the techs went over the issues that needed to be addressed. Shortly after I was contacted by an associate, Amanda, who was very professional, courteous and knowledgeable.

• 

  This place is AMAZING! Rebecca in service will take care of your car like it was her own. She is enthusiastic, knowledgeable, and I have the highest respect for her. And she does for all of her customers, associates and every one else. I personally recommend her to anyone with an Infiniti. The facility is truly "state of the art".

• 

  Great experience...... nice loaner car was ready when I arrived. .. timely turnaround time with checking my car...nice text message outlining everything they recommended, giving the option to decline any service not critical.... great welcome when I arrived to pick up my car. Highly recommend!

• 

  Josh called me the day before my appointment and gave me the prices on the car I wanted. When I arrived, the numbers stayed the same. There were no “get you there” numbers. Once I was ready to purchase the car, the process was quick and smooth. I left a happy customer.

• 

  From a service standpoint, I have really had no issues working with this dealership. They are ready and able to do all the service needs I've required over the years. Having loaner cars available is nice, and lots of places do that, but it is nice to get current generation vehicles that they also sell models of, as your loaner.

• 

  I love Infiniti of WC! Everyone in the service dept is fabulous and the reason why I keep buying my cars there! It’s nice and easy to schedule and they have the best customer service ever! 100% recommend!

• 

  Always provide great customer service! They make you feel like royalty! Thanks to the service department for buffing out my vehicle and taking care of my wife.

• 

  I would highly recommend this dealership for servicing. The whole experience was smooth and simple. I made an appointment online, they confirmed via email and text.

• 

  The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful.

• 

  This was the most pleasant car buying experience I have ever had. Jake was great. Everyone was so friendly. I could not recommend Infiniti of West Chester more. It’s a great place to buy a car, and I look forward to my relationship with the dealership for years to come.

• 

  Good fast selling experience, had darrin hill as my salesperson was very knowledgeable and polite will definitely come back again to buy my next vehicle.. thanks

• 

  I stopped in this AM because I had a slow tire leak and and the wiper blades were chattering. I waited for the car I was there less than a hour . As always the service department takes very good care of their customers. Rebecca is the best.

• 

  My service person was personable, clear concise and flexible. The young lady who checked me in as well. I don't remember her name but she is in the service department as well.

• 

  This place is AMAZING! Rebecca in service will take care of your car like it was her own. She is enthusiastic, knowledgeable, and I have the highest respect for her. And she does for all of her customers, associates and every one else. I personally recommend her to anyone with an Infiniti. The facility is truly "state of the art".

• 

  I would highly recommend this dealership for servicing. The whole experience was smooth and simple.

• 

  Infiniti of West Chester has been great to me. Best customer service I ever had. Kenneth in service has been outstanding from listening to my car’s issues to getting the work done. They didn’t spare a penny to make me happy. Even for loaners - they did not have one on hand because I showed up late that day, he still rented me a car to go home with! I am giving them A+ for their service.

• 

  Drove all the way from Union County NJ and it was soooo well worth it. Started speaking to Mark over the phone and text and worked out a deal in a few minutes. Once we got to the dealership we were introduced to Dave who was also great. Both gentlemen were professional, easy to deal with, straight forward and very accommodating. All in all, this dealership is super easy to deal with. No loopholes to jump through and non of all the other nonsense that other places put you through. Highly recommend this place to anyone looking for a new car! Exceptional customer service!

• 

  Took my car in for 15,000 mile tune up. Ken, my service contact manager, was very helpful. Explained the total breakdown of what services would be involved, how long it would take, and offered me a loaner. He called 2 hours later to keep me informed on status, with total cost amount. When I went to pick up, dealership was very clean. Receptionist welcomed me, showed me where Ken was. He changed a battery in key fob I forgot t bring in earlier. I then went to receptionist to pay bill. She then informed who would be bringing my car around. The gentleman who brought car up front was very professional. All in all, a great experience.

• 

  This was the most pleasant car buying experience I have ever had. Jake was great. Everyone was so friendly. I could not recommend Infiniti of West Chester more. It’s a great place to buy a car, and I look forward to my relationship with the dealership for years to come.

• 

  I needed to bring my car in for a major repair, replacing a valve cover gasket. Turns out the work was covered by warranty, nice!. I was given a loaner car for the day. In the course of the repair they identified another issue which they also fixed under warranty. Nice again! The work was done efficiently and correctly in about six hours time. I was also in and out each time in under 5 minutes. Rebecca who handled the service was great with prompt and courteous communication. I could not have had a better experience. Thank you guys!

• 

  This place is AMAZING! Rebecca in service will take care of your car like it was her own. She is enthusiastic, knowledgeable, and I have the highest respect for her. And she does for all of her customers, associates and every one else. I personally recommend her to anyone with an Infiniti. The facility is truly "state of the art".

• 

  I recently purchased a 2021 Infiniti QX80 from Infiniti of West Chester and couldn’t be any more pleased. My salesman, Devon Rhoads, was great! I would highly recommend visiting Devon and Infiniti of West Chester!

• 

  Steve and the service group at West Chester Infinity have always been great to work with and super helpful in accommodating my concerns.

• 

  Ken, in the service department, took great care of me when my car got a flat tire. Every time I have had my car serviced at Infiniti, they have always been honest and efficient. He got me in right away the next morning! Great service and kind people!

• 

  I needed to bring my car in for a major repair, replacing a valve cover gasket. Turns out the work was covered by warranty, nice!. I was given a loaner car for the day. In the course of the repair they identified another issue which they also fixed under warranty. Nice again! The work was done efficiently and correctly in about six hours time. I was also in and out each time in under 5 minutes. Rebecca who handled the service was great with prompt and courteous communication. I could not have had a better experience. Thank you guys!

• 

  Infiniti of West Chester has been great to me. Best customer service I ever had. Kenneth in service has been outstanding from listening to my car’s issues to getting the work done. They didn’t spare a penny to make me happy. Even for loaners - they did not have one on hand because I showed up late that day, he still rented me a car to go home with! I am giving them A+ for their service.

• 

  This was the most pleasant car buying experience I have ever had. Jake was great. Everyone was so friendly. I could not recommend Infiniti of West Chester more. It’s a great place to buy a car, and I look forward to my relationship with the dealership for years to come.

• 

  Staff is very courteous and service is quick!

• 

  Overall excellent experience. They truly do strive to give you that WOW 🤩 customer service experience.

• 

  Really nice, friendly dealership. Great selection of automobiles and the manager and salesman were super nice. Definitely want to buy a car there

• 

  Easy in and out. Nice loaner car.

• 

  It was by far the best car buying experience I have had! Geo was easy to work with and the rest of the staff was pleasant and helpful.

• 

  This place is AMAZING! Rebecca in service will take care of your car like it was her own. She is enthusiastic, knowledgeable, and I have the highest respect for her.

• 

  Very happy with the care and follow up at West Chester Infiniti. Friendly and accommodating resolved repair quickly and on time. Great interaction with Steve in service. Thanks.

• 

  Great experience with Infiniti West Chester service Center. Steve was awesome look forward to working with him again

• 

  Top notch EVERY TIME, and I’ve been a customer since 2013❤️❤️👏🏽👏🏽

• 

  Thank you an amazing first buying experience. The staff were very patient and communicative through the whole process!

• 

  Everyone was so kind from the time I dropped off until the time I drove my car back off the lot. Buying and servicing here were great decisions.

• 

  Very friendly and courteous staff. And the service was quick. The service team member, Ken, was very upfront with the costs of each item.

• 

  Came in for service here after moving to the area. What a beautiful dealership. My service advisor Amanda was warm and friendly. The waiting area was immaculate with coffee and donuts. The experience was top notch and I would highly recommend the dealership as well as Amanda to any current or future Infiniti owners

• 

  Joe in sales and Marc manager were great. Very fair no games with financing or trade in. Did not have to haggle felt very good leaving with a new QX80. Would highly recommend.

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  Steve was my Service Advisor and he was fantastic! He listened to my concerns, asked about my expectations and explained the repair process along with a timeline. Best of all... Steve was proactive in providing timely status updates. I’ll get ALL services performed at Infiniti of West Chester!!

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  The service manager was very nice and only did the work that was needed and not come up with stuff.

• 

  Amanda Hahn is the best service advisor I have ever dealt with!!!! She is very efficient and helpful whenever my Q50 needs anything done!!!!I highly recommend this dealership's service department.Ask for Amanda!!!!

• 

  Joe in sales and Marc manager were great. Very fair no games with financing or trade in. Did not have to haggle felt very good leaving with a new QX80. Would highly recommend.

• 

  Odd, I truly enjoy Infinity of West Chester Service department! It’s like saying I enjoy going to the dentist. I’ve been using them for 5 years and they are thorough, honest, fast and they give my car a quick car wash! The service Department is one of the reasons my last two came from Infinity of West Chester.

• 

  Had a great purchasing experience with Geo and Ted. They were patient and helpful in getting the deal completed. I would recommend dealing with both if you’re looking for a new car.

• 

  This is an awesome dealership! I have bought 5 cars from Jake W , he is the best!

• 

  The service manager was very nice and only did the work that was needed and not come up with stuff.

• 

  I has a wonderful experience at Infiniti of West Chester. I knew what I want and Mr. Geo Perez and his manager were able to deliver. The people were very friendly and a great atmosphere. I brought a Rogue with all I was looking for within my price. I highly recommend anyone looking for a vehicle to check them out first, you will not be disappointed.

• 

  My husband and I traded our cars in today for two 2020 QX60s. Ted and Jevaughn were the greatest to work with and we highly recommend this dealership if you are looking to buy or lease. Very clean and hospitable!

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  My G37S has 188,000 miles on it and has been maintained at Infiniti of West Chester for its entire life. They always treat me well and the facility is always inviting and spotless. I've always had great advice from the service managers. They don't try to sell service I don't need.

• 

  Joe in sales and Marc manager were great. Very fair no games with financing or trade in. Did not have to haggle felt very good leaving with a new QX80. Would highly recommend.

• 

  Steve & the team at Infiniti WC did a wonderful job! Check in was seamless, they arranged for a loaner car for me (to my pleasant surprise) & addressed all of my issues. Thanks to the great team at Infiniti West Chester.

• 

  Easy to work with, Josh was my sales person, not your typical car sales person. He was easy going, not pushy or in your face. Definitely among my best experiences when buying a car

• 

  Service at Infinity of West Chester is always a great experience. Scheduling is easy. The waiting area is comfortable. The service from drive-up through check-out is efficient. My service advisor, Amanda, is well-versed in the maintenance schedule and diagnostics. Well worth the hour drive for service.

• 

  Odd, I truly enjoy Infinity of West Chester Service department! It’s like saying I enjoy going to the dentist. I’ve been using them for 5 years and they are thorough, honest, fast and they give my car a quick car wash! The service Department is one of the reasons my last two came from Infinity of West Chester.

• 

  I has a wonderful experience at Infiniti of West Chester. I knew what I want and Mr. Geo Perez and his manager were able to deliver. The people were very friendly and a great atmosphere. I brought a Rogue with all I was looking for within my price. I highly recommend anyone looking for a vehicle to check them out first, you will not be disappointed.

• 

  Steve & the team at Infiniti WC did a wonderful job! Check in was seamless, they arranged for a loaner car for me (to my pleasant surprise) & addressed all of my issues. Thanks to the great team at Infiniti West Chester.

• 

  This is an awesome dealership! I have bought 5 cars from Jake W , he is the best!

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  Steve & the team at Infiniti WC did a wonderful job! Check in was seamless, they arranged for a loaner car for me (to my pleasant surprise) & addressed all of my issues. Thanks to the great team at Infiniti West Chester.

• 

  I had the pleasure of working with Darren at Infiniti of West Chester. I called him from the shore in south Jersey over an hour away. Darren was very knowledgeable and professional throughout the process. He was patient with my inquiries as this is was my first time purchasing a vehicle out of state. Darren was honest and accommodating, waiting at the dealership until late he still went on a test drive and even took care of a concern right on the spot. I'd recommend West Chester Infiniti for a honest and smooth transaction. I especially credit Darren for keeping me comfortable with the transaction and even still contacting me to make sure everything was a 10/10

• 

  Had a great purchasing experience with Geo and Ted. They were patient and helpful in getting the deal completed. I would recommend dealing with both if you’re looking for a new car.

• 

  Odd, I truly enjoy Infinity of West Chester Service department! It’s like saying I enjoy going to the dentist. I’ve been using them for 5 years and they are thorough, honest, fast and they give my car a quick car wash! The service Department is one of the reasons my last two came from Infinity of West Chester.

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  Amanda Hahn is the best service advisor I have ever dealt with!!!! She is very efficient and helpful whenever my Q50 needs anything done!!!!I highly recommend this dealership's service department.Ask for Amanda!!!!

• 

  Service at Infinity of West Chester is always a great experience. Scheduling is easy. The waiting area is comfortable. The service from drive-up through check-out is efficient. My service advisor, Amanda, is well-versed in the maintenance schedule and diagnostics. Well worth the hour drive for service.

• 

  Best car buying experience I have ever had! Ted, Geo and Paul were fantastic to deal with. You will not be sorry buying a car from here.

• 

  Odd, I truly enjoy Infinity of West Chester Service department! It’s like saying I enjoy going to the dentist. I’ve been using them for 5 years and they are thorough, honest, fast and they give my car a quick car wash! The service Department is one of the reasons my last two came from Infinity of West Chester.

• 

  I had the pleasure of working with Darren at Infiniti of West Chester. I called him from the shore in south Jersey over an hour away. Darren was very knowledgeable and professional throughout the process. He was patient with my inquiries as this is was my first time purchasing a vehicle out of state. Darren was honest and accommodating, waiting at the dealership until late he still went on a test drive and even took care of a concern right on the spot. I'd recommend West Chester Infiniti for a honest and smooth transaction. I especially credit Darren for keeping me comfortable with the transaction and even still contacting me to make sure everything was a 10/10

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  Work was done efficiently, waiting area environment was pleasant and personnel very courteous and friendly.

• 

  The service manager was very nice and only did the work that was needed and not come up with stuff.

• 

  Steve & the team at Infiniti WC did a wonderful job! Check in was seamless, they arranged for a loaner car for me (to my pleasant surprise) & addressed all of my issues. Thanks to the great team at Infiniti West Chester.

• 

  This is an awesome dealership! I have bought 5 cars from Jake W , he is the best!

• 

  Great service. High processing fee $895 which will be added to asking price. I think they should take out of asking price to reduce the sales tax.

• 

  I had the pleasure of working with Darren at Infiniti of West Chester. I called him from the shore in south Jersey over an hour away. Darren was very knowledgeable and professional throughout the process. He was patient with my inquiries as this is was my first time purchasing a vehicle out of state. Darren was honest and accommodating, waiting at the dealership until late he still went on a test drive and even took care of a concern right on the spot. I'd recommend West Chester Infiniti for a honest and smooth transaction. I especially credit Darren for keeping me comfortable with the transaction and even still contacting me to make sure everything was a 10/10

• 

  Amanda Hahn is the best service advisor I have ever dealt with!!!! She is very efficient and helpful whenever my Q50 needs anything done!!!!I highly recommend this dealership's service department.Ask for Amanda!!!!

• 

  Easy to work with, Josh was my sales person, not your typical car sales person. He was easy going, not pushy or in your face. Definitely among my best experiences when buying a car

• 

  Excellent service in the purchase phase. Best price, very fast paperwork finalization. This is our third purchase at Bush and third purchase from Darrin Hill. He is outstanding.

• 

  AWESOME- treated like a priority on a busy day. This is customer service, wont be going anywhere else! This place knows how to get a client for life.

• 

  It was great working with Steve. He is exceptional. I stopped by and asked if someone could take a ride with me to hear my vibration. He came right out and was able to hear the problem. I had it fixed the next day! Your service is the best!

• 

  Worked with Jake the sales guy and Shauna for financing they were both awesome to work with no high pressure or rudeness that you receive from some dealerships. They made the process smooth and easy, would definitely recommend this dealership.

• 

  Service at Infinity of West Chester is always a great experience. Scheduling is easy. The waiting area is comfortable. The service from drive-up through check-out is efficient. My service advisor, Amanda, is well-versed in the maintenance schedule and diagnostics. Well worth the hour drive for service.

• 

  My husband and I traded our cars in today for two 2020 QX60s. Ted and Jevaughn were the greatest to work with and we highly recommend this dealership if you are looking to buy or lease. Very clean and hospitable!

• 

  The service department is ALWAYS very professional. I highly recommend. Rebecca and Amanda are amazing and always go out of their way to answer any questions I have.

• 

  Steve was my Service Advisor and he was fantastic! He listened to my concerns, asked about my expectations and explained the repair process along with a timeline. Best of all... Steve was proactive in providing timely status updates. I’ll get ALL services performed at Infiniti of West Chester!!

• 

  I has a wonderful experience at Infiniti of West Chester. I knew what I want and Mr. Geo Perez and his manager were able to deliver. The people were very friendly and a great atmosphere. I brought a Rogue with all I was looking for within my price. I highly recommend anyone looking for a vehicle to check them out first, you will not be disappointed.

• 

  Odd, I truly enjoy Infinity of West Chester Service department! It’s like saying I enjoy going to the dentist. I’ve been using them for 5 years and they are thorough, honest, fast and they give my car a quick car wash! The service Department is one of the reasons my last two came from Infinity of West Chester.

• 

  Very professional staff with no pressure to commit. Lots of vehicles to choose from. I had one specific one in mind and were able to work with my budget to get me my dream car! Thanks Dave!

• 

  Joe in sales and Marc manager were great. Very fair no games with financing or trade in. Did not have to haggle felt very good leaving with a new QX80. Would highly recommend.

• 

  Had a great purchasing experience with Geo and Ted. They were patient and helpful in getting the deal completed. I would recommend dealing with both if you’re looking for a new car.

• 

  Best car buying experience I have ever had! Ted, Geo and Paul were fantastic to deal with. You will not be sorry buying a car from here.

• 

  I had a warranty issue with my instrument cluster and Amanda Hahn took great care of me. There were no parts available in the country so she had one pulled from assembly and shipped. She gave me a loaner so I wasn’t inconvenienced and she kept me in the loop with frequent updates. Great job, Amanda, and great job Infiniti of West Chester!

• 

  Came in for service here after moving to the area. What a beautiful dealership. My service advisor Amanda was warm and friendly. The waiting area was immaculate with coffee and donuts. The experience was top notch and I would highly recommend the dealership as well as Amanda to any current or future Infiniti owners

• 

  The guys at Infiniti of west Chester are always awesome. They get you in and out and accommodate may issues to the best of Their ability! I have another dealership closer to my house but still come here because of the service! Highly recommend

• 

  My salesman, Josh Rice, was incredibly helpful, friendly, informative, and considerate. Was able to answer, with clarity, every one of my questions. It’s obvious he knows his material, as he knew the car I was buying, inside and out. He wasn’t just trying to sell me a car, he was trying to get me into something that fulfilled my needs: a great warranty, safety features, awd, and power!Thank you very much to Josh Rice and the rest of his team!!

• 

  Service at Infinity of West Chester is always a great experience. Scheduling is easy. The waiting area is comfortable. The service from drive-up through check-out is efficient. My service advisor, Amanda, is well-versed in the maintenance schedule and diagnostics. Well worth the hour drive for service.

• 

  My G37S has 188,000 miles on it and has been maintained at Infiniti of West Chester for its entire life. They always treat me well and the facility is always inviting and spotless. I've always had great advice from the service managers. They don't try to sell service I don't need.

• 

  Always a great customer experience with Infiniti of west Chester. You can call and easily talk to someone and they quickly get the answer for you. I also love the new approval of service process via text message. Keep up the good work. They are a model for others to follow

• 

  I am a long time satisfied Nissan/Infinite customer. I am in my 5th vehicle, both purchased and leased. I will continue to be a customer in the years to come. Thank you West Chester Infinite for making my experience a great one. I value your products and superior customer service and highly recommend this dealership to anyone looking for quality! Sincerely, Betty Casey